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Belltech Support Centre
Take Video Tutorials for our products to find out most of your answers. It is a step by step guide to show you how you can do most of work. It's easy, it's fun, just click and watch!
Some Questions and Answers - May help you!
Question Categories:
Order-Related Questions
Order-Related Questions
Please refer to CaptureXT help pages.
Q. What payment options are available?
Business Card Designer Pro
A. The most convenient ways to order our product is to order online using your credit card.
Go to our order page and order rightaway using your credit card.
To order by phone,please call toll-free 1-877-734-7638(USA & Canada) or +1 952-646-5178
(International). You must mention the product name and Product ID while placing the order.
Go to order page for more.
You can also send us a Personal or Company Checks, Money Orders for your purchase. To do that please send your Checks/Money Orders to this address with details: Belltech Systems 4580 Klahanie Dr. SE # 245 Issaquah WA-98029, USA Q. What currencies do you accept?
A.
You can buy most products in the following currencies:
US Dollars, Euro, Pound Sterling, Australian Dollars, Japanese Yen, Canadian Dollars or Swiss Francs.
A. Go to our order page,
click on the order now button corresponding to the product you wish to purchase.
Fill out all personal information fields in the order form.
Please make sure that e-mail address you type is correct, because all important
information regarding your order, your receipt, and your license code
will be sent to this e-mail address.
Q. What will happen after I place my order?
A. Once your order has been processed successfully, we will send you an email immediately with
your license code. This may take from a few minutes to an hour in most cases.
Follow the instructions in your email to convert your product to a full version.
Please make sure that you are not blocking emails from belltechsystems.com. Q. When will I receive my product?
A.
After your order has been processed successfully, we will send you an email immediately with
your license code. This may take from a few minutes to an hour in most cases.
Q. How do I get any special discounts?
A. We offer multiple license purchase discounts all the time.
You can see the details in the order page. In addition to that, we offer discounts
time to time. If a discount is offered at any time, we put that information in our website.
Q. How can I place a purchase order?
A.
If you are buying for a Govt. organization, School/College or any big
organization and would prefer ordering with a Purchase Order, please
obtain the Purchase Order form here(PO form) , print and fill
it out and send to this address with your Purchase Order.
Belltech Systems Please contact us for any questions. Q. How will the charge appear on my credit card /debit card statement?
A. We process all orders via Regsoft Inc or ShareIt!.
Your credit statement will show a charge from "Regsoft Inc" or "ShareIt!".
Q. Can I get the product on a CD-ROM?
A. NOT OFFERING CD-ROM ANY MORE.
Q. When will I receive my CD-ROM on Demand?
A. NOT OFFERING CD-ROM ANY MORE.
Q. What will I receive if the product is delivered by e-mail?
A.
Once your order has been processed successfully, we will send you an email immediately with
your license code. This may take from a few minutes to an hour in most cases.
This email will contain detail instructions on how to convert your product to a full version.
You will also receive user guide documentation, extra graphics and templates for some products. Please make sure that you are not blocking emails from belltechsystems.com. Q. How secure is my online order?
A.
Thanks to SSL(Secure Socket Layer) technology, you can be rest assured that
your online order is totally safe. Your order will be processed by SSL.
Your order process is protected via a secure connection so that the
data sent by you can only be read by the recipient. Important
information such as credit card numbers, addresses, etc. is sent to the
recipient securely via the Internet. All of the data entered on the protected pages is
encrypted(means jumbled-up using extremely complicated mathematical formula) using the SSL
protocol. That way no 3rd party can view your credit card numbers, addresses or any information you send us.
Q. Will my personal data be shared with any third parties?
A.
Privacy of individual visitor data is very important to us.
Any information you submit through our web sites will be held in
the strictest confidence. We will not release your e-mail address or
any other personal information to any third parties without your consent.
Please read our privacy policy!
Q. How do I add/remove back side of my card?
Small Business Publisher
A. If you are coming from version 1.3, do the following:
1. Open the card in Version 2.0. 2. Go to menu: Edit ->Add backside of Card. 3. Click on Back button on the left side to design the back side. 4. While printing select the side to print (See illustrations below.) To remove back side go to menu: Edit ->Remove backside of Card. Q. Can I save my card as PDF file or Image file?
A.
Yes, you can save your card as a PDF file or Image (jpg, bmp, png, gif, tif).
Go to menu: File ->Save as image or export as pdf. You must also click the "Change..." button to confirm your print layout - like Avery 8371, Sigel etc. Q. I see a slight misalignment while printing. What are the other ways to print?
A.
There are 2 ways to print your cards.
1. Print them in your printer While printing yourself, you have 2 options: a. Print from the application Go to menu: File ->Print, then choose the first option, select your card stock and finish printing. If you have any alignment issue, you can try the option below. b. Export your printing as PDF or Image file and print from it This option is available for version 4.5 and above. You can download it from here. You can export multiple cards as a pdf file and then you can print it. If your printing has slight misalignment, we suggest you export your cards with the layout as a PDF (Adobe acrobat pdf) file, and then print the pdf file without any issues. 2. Print them outside in a professional printshop Please refer to: this. What else can i do? If everything is printing slightly higher (e.g. 0.063 inch higher) then you can create a new print layout, this way- 1. Select a print layout 2. Click 'Add' 3. Make top margin = 0.75 – 0.063 = 0.69 inch. 4. Then use the new layout you created Q. How do I print back side of my card?
A.
1. If your printer supports 2-sided (duplex) printing, then in print option dialog, select "Both Sides" option and print. 2. If your printer does not support 2-sided (duplex) printing, then first you can print front-side and then turn the print-sheet over and print the back side. (see illustration below for reference.) Q. Why do the shadows not show up even if I choose 'show shadow' on the properties window?
A. If shadow doesn't appear, your shadow option maybe turned off totally.
Go to menu Tools->Options and choose shadow length to small/medium/large. You
can also choose shadow color there.
Q. Can I create a vertically aligned card or a custome size business card?
A. Yes, surely. Click "new" tool button, and select blank document and vertical orientation
or select other and enter you card size. You can also select a vertical
template from the new card window for standard size vertical cards.
Q. I choose a background color, but doesn’t show up. Why?
A. If you don't see the background color you chose, it may be because of the
presence of a background image. You need to remove the background image.
Q. I saved my design as a template, but does not show up in the "New Card Template" window. What's wrong?
A. You need to save your template in "[application folder]\templates" folder.
If you have installed the software in "C:\Program Files\Belltech Business Card Designer Pro",
you need to save your newly created templates in "C:\Program Files\Belltech Business Cards
Designer Pro\Templates".
Q. I closed the property window. How do I get it back for changing the properties(color, size, tilt angle etc.) of an element?
A. Double click on the element to get properties window. You can change color, size, tilt angle etc. there.
Q. How can I send my design to someone by email who does not have this software?
A. Use the 'Save As Image' command from the File menu to save your design as an image file.
Then send it via email and the receipent can see it using any image viewer application, such as,
Microsoft Photo Editor, PictureIt, Adobe photoshop etc.
Q. How do I use new font with the application?
A.
Belltech Business Card Designer
pro and all our software pulls out all the fonts installed in your computer.
If your desired font is not installed in your computer, you can install it easily from Microsoft sites. Please note that true type fonts work best with our product and some open type may not work satisfactorily. Q. I cannot move or resize some elements in my design. Why?
A. Maybe that you have locked the elements. You need to unlock them to move or
resize. Select the elements and click on the unlock button on the toolbar.
Q. I have some elements that are outside the design area. Will they show up on my printed card?
A. No. You have to bring all elements in the design area to show-up in print.
Q. What graphic file formats are supported by Belltech Business Designer Pro?
A. JPG, BMP, GIF, WMF, PNG and TIF formats are supported. Additionally, if you can
copy any image to the clipboard, you can paste into your design. However, you can save your design as an image
in bmp, jpg, gif and png format.
Q. How do I use an image file that is in an unsupported format?
A. Convert the file to BMP format or to any supported format and use it.
Q. What type of paper do I buy to print business cards?
A. You can purchase sheets of business cards in office supply stores. Most office
stores, such as, Office Depot, OfficeMax sell business card parers. We recomend
Avery papers, and HP printer for best results.
Q. 'Save as Image' does not save the background image. How do I do it?
A. Please get the latest version 1.3 from https://www.belltechsystems.com/software/bcpro.exe and re-install the application.
Then design your card and then go to file menu: File->Save As Image.
Q. I would like to save my card as a high resolution image or pdf and then get it printed from a printshop. How can I do this?
A.
Design your card and then go to file menu: File->Save As Image or Export as pdf
Follow steps to export. You can choose upto 600 dpi option for the highest quality print. After that you just take the file (pdf, jpg, png or bmp) to your printshop. Q. After entering text or in print i see dots appearing, not the whole text. How can I fix this?
A.
This fix is for all our products.
To fix this issue, just increase the size of the text box. The current size of the text box is not able to fit the text you typed.
Sometimes you will see that in design it looks fine, but in print the dots come. For this
also, the fix is to increase the size of the text box a little bit, as shown.
Q. How can i add ©, ®, TM, bulletted item list or other symbols?
A.
Click on "Add Symbol" button below the text entry box,
as shown.
You can also use circle, square or diamond elements to create any type of bullet list.
See the examples shown. To see how these bullets are done, download this bulletSample.bcf.zip file and open in Business Card Designer pro. Q. How do I change the size of a photo or text or any element?
A.
You can easily resize text or photo or any element (box, line, circle etc.).
To resize, first click on the element. Then you will see dotted resize handles
around it. Just hold these and drag to resize.
See the examples shown.
Q. How do I use my letterhead with Microsoft Word document?
Label Maker Pro (previously Label Maker With Data Merge)
A.
1.Save your designed letterhead as an image file.
2.Open MS Word(*.doc) 3.In Word Doc, go to menu: Format->Background->Printed Watermark 4.Select a the letterhead image that you saved in step 1. 5.Choose scale 100% and uncheck Washout option. Click OK. You are done. Q. How do I print a list of name badges on the same page?
A.
Senario-1: You want to print multiple badges with different names. Solution: 1. You must first have the list of names in a text file or Excel sheet or in a database file. 2. Then you need to connect your datafile as shown here - data connection If you don't know how to create the txt/csv/xls file, check out these samples: a. data in plain text file - sample-name-address.txt b. data in Excel sheet - sample-name-address.xls c data in csv file - sample-name-address.csv Senario-2: You want to print multiple badges with same names.
Q. I closed the property window. How do I get it back for changing the properties(color, size, tilt angle etc.) of an element?
A. Double click on the element to get properties window. You can change color,
size, tilt angle etc. there.
Q. How can I send my design to a printshop for professional printing?
A. Use the 'Save As Image' command from the File menu to save your design as an
image file. Then take the image to your printshop for professional printing.
Q. How do I use new font with the application?
A. See here!
Q. How do I use an image file that is in an unsupported format?
A. Convert the file to BMP format or to any supported format and use it.
Q. What types of data files are supported?
A. Microsoft Excel, Microsoft Access, CSV, txt or any any tab delimted files are supported.
Q. How do I connect to my data files?
A.
Click on the "Set Database" button on the left side as shown below.
You can also click on menu: File-->Database Settings to set up your data files. Then go to menu: Insert-->Text From Database to insert a text. Q. I want to print address labels from my Excel files. Do I need to know SQL?
A.
For most cases SQL knowledge is not required. Steps to use excel data source: 1. Click on menu: File->Database settings. A Datasource Window appears. 2. Select excel option and browse to your excel file. 3. Now you will see a dropdown with all the excel sheets in the excel file.(an excel file may have one or many sheets) 4. Select the execl sheet you want from the dropdown. 5. Click ok. At this point you have connected to your excel sheet with your work. Now go to menu: insert->text from database, and insert an element to your design work. Then go to righthand side's properties area and see a drop down with all the columns in your selected excel sheet. Choose one column and you are done. Then take a printpreview from file menu. Q. How do I print only one label at a specified location on my sheet?
A.
Suppose you have a sheet of 10x3 (30 TOTAL) labels and you want to
print one label in position 8th row and 2nd column.
Then you choose this option in print window: No. of rows=8 No. of cols=2 Start printing from row=8, col=2. See illustrated image. The postion marked yellow will only be printed. Q. How do I convert my date to format like January 5, 2005 or 01/05/2005 etc.?
A.
MS Excel return the value as YYYY/MM/DD HH:MM:SS. You need to convert using SQL like this:
Database Related - Business Publisher & Label Maker Questions
SELECT * Format(CStr(MyDate),'mmmm dd, yyyy') as DateNew FROM [Sheet1$] [This will convert the date to this format: January 5, 2005] SELECT Format(CStr(MyDate),'mm/dd/yyyy') as DateNew FROM [Sheet1$] [This will convert the date to this format: 01/05/2005] You can use many other format strings like Format(CStr(MyDate),'m/d/yy'), Format(CStr(MyDate),'m-d-yy'),Format(CStr(MyDate),'mm-dd-yyyy') etc. Put the SQL statement in the text box as show below: Q. How do I join 2 fields into one. Like FirstName, LastName into one single line, or Addrs1, addrs2 into one field?
A.
First connect to your datafile as mentioned here.
Then follow these steps.
Step 1: Select the 2 fileds(example FirstName, LastName) you want to join by holding "Ctrl" Key and clicking on them. Step 2: Then click on the tool button as shown, or select from menu: Tools->Merge selected DB-Texts Select Q. How do I add automatic label counter, like 1 of 100, 2 of 100 or 1/100 ?
A. Use [#num#] in text.
Q. How can I pull data from 2 or more sheets from a single Excel file?
CaptureXT Screen Capture
A. You can pull data from 2 or more sheets from an excel file.
You will need to use SQL statement in data source window.
Here is a sample SQL for this sample.xls file:
SELECT [SheetName$].Name, [SheetAddress$].Address FROM [SheetName$] , [SheetAddress$] where [SheetName$].ID=[SheetAddress$].ID Q. How do I connect to my data files, Access or Excel sheet?
A.
Steps 1:
Click on menu: File-->Database Settings to set up your data files.
Steps 2:
Steps 3:
After that you will see a dropdown in the properties area. In the dropdown you will see all the columns
that your Access Table or Excel Sheet has. Select the column(e.g. Name) to show in this text element.
Steps 4:
Steps 5:
Please refer to CaptureXT help pages.
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